Cloud Office is supporting Technopolis in expanding their AI-driven chatbot capabilities. We are enabling the addition of new features and ensuring integration with their Praktiker operations for a seamless customer experience.
The Challenge
Technopolis relied on a traditional, pre-defined chatbot with limited functionality. This outdated system hindered the ability to provide engaging, helpful customer interactions and meet the growing expectations of their clients across online and in-store channels.
The Solution
Cloud Office implemented an AI chatbot using Dialogflow, Vertex AI, Gemini, and BigQuery, transforming Technopolis' customer interactions. The chatbot provided personalized, human-like responses, ensured 24/7 availability, and offered real-time customer insights, enhancing customer experience and scalability.
The Result
The chatbot improved customer satisfaction with faster, accurate responses and reduced wait times. It streamlined operations, enabling higher inquiry volumes and freeing agents for complex tasks. The solution reduced costs, boosted efficiency, and supported seamless scaling to meet customer needs.